Updating Your B-Line App: Essential Steps to Ensure Uninterrupted Access

Created by Logan Grooms, Modified on Wed, 13 Mar at 12:27 PM by Logan Grooms

This guide aims to help you smoothly update the B-Line app, ensuring uninterrupted access to its features.

Why Updating Matters

Keeping your app updated is crucial for continued access to B-Line services, incorporating the latest security enhancements, features, and bug fixes.

How to Update

Identify Your Device

Knowing whether you're using an Android device or an iPhone is the first step, as the update process varies.

Android Device Update Steps

iPhone Device Update Steps

Access this article on your Android device.
You can do this by opening your preferred web browser on the device and navigating to this page. If you've received a link to this guide via email or message, simply tap on the link to open it.
Tap on the Google Play Store link:
https://play.google.com/store/apps/details?id=io.blinetech.blineandroid&pcampaignid=web_share
Proceed based on the option you see:
- Open: This indicates that your B-Line app is already up-to-date. There's nothing more you need to do.
- Update: If an "Update" button appears, tap it to start updating your app to the latest version. Wait for the update to complete before using the app again.
- Install: This indicates that you're running an outdated version that needs removal. Do not tap "Install" yet! See the important instructions below before first.

Access this article on your Apple device.
You can do this by opening your preferred web browser on the device and navigating to this page. If you've received a link to this guide via email or message, simply tap on the link to open it.
Tap on the Apple App Store link:
https://apps.apple.com/us/app/b-line/id1506815689
Proceed based on the option you see:
- Open: This indicates that your B-Line app is already up-to-date. There's nothing more you need to do.
- Update: If an "Update" button appears, tap it to start updating your app to the latest version. Wait for the update to complete before using the app again.
- Install: This indicates that you're running an outdated version that needs removal. Do not tap "Install" yet! See the important instructions below before first.

Important Installation Process (Only if you see "Install" in the App Store)

Android Users	iPhone Users
Open Google Play Store on your device. Visit your profile and select “Manage apps & device.” Find B-Line and opt for “Uninstall.” Go back to the B-Line Play Store page (https://play.google.com/store/apps/details?id=io.blinetech.blineandroid&pcampaignid=web_share) and tap “Install.”	Locate the B-Line app icon on your home screen. Press, hold, and tap the "X" to delete the app. Visit the B-Line App Store page (https://apps.apple.com/us/app/b-line/id1506815689) and select “Install.”

Frequently Asked Questions (FAQ)

What if I cannot find the app on my device to delete it?

If the app does not appear on your home screen or in your app drawer, it may have already been uninstalled, or there might be an issue with visibility. In such cases, proceed directly to the app store on your device (Google Play Store for Android devices, Apple App Store for iPhones). Search for the B-Line app, and you should see the option to "Install." Tapping "Install" will download the latest version of the app to your device, bypassing the need to manually uninstall the previous version.

The app is not working correctly after the update. What should I do?

If the B-Line app is not functioning as expected post-update, try the following steps:

Close and reopen the app: Sometimes, simply restarting the app can resolve minor issues.
Check for additional updates: Ensure that your device's operating system and the app are both up to date.
Reinstall the app: Uninstall and then reinstall the B-Line app to clear any corrupt data.
Contact Support: If issues persist, reach out to the B-Line support team for assistance (support@b-line.io).

What should I do if I accidentally selected "Install" without first removing the outdated version of the app?

If you've tapped "Install" before removing the older version of the B-Line app, you'll need to manually search for and delete any instances of the B-Line app on your device. Here's how to rectify the situation:

Search for the B-Line app on your device. This may involve browsing through your home screen, app drawer, or using the search feature on your device to locate any B-Line app installations.
Delete the B-Line app(s). Once found, remove the app(s) from your device. On Android, this might involve pressing and holding the app icon and then selecting "Uninstall" or "Remove." On iPhone, press and hold the app icon until it jiggles, then tap the "X" to delete.
Revisit the App Store for your device. After successfully removing the app, go to the Google Play Store on Android devices or the Apple App Store on iPhones.
Reinstall the B-Line app. Search for the B-Line app within the store, then tap on "Install" to download the latest version of the app to your device.

How do I open this knowledge base article on my device?

To ensure you can follow the update instructions directly from your device, it's best to open this knowledge base article on the device where the B-Line app is installed or will be installed. Here's a simple way to do it:

Use your device to access your email or messaging app where you received the link to this knowledge base article.

Tap on the link provided in the message. This action should open the article in your device's default web browser, allowing you to follow the instructions seamlessly.

Proceed with the update or installation steps. With the article open on your device, you can easily click on the provided links to update or reinstall the B-Line app from the appropriate app store.