Frequently Asked Questions

Q: How do I access the B-Line Portal?

A: Simple! Head over to https://app.bline.io/. This is our dedicated portal, separate from our public-facing site. Log in with your credentials, and you'll be transported to our digital realm of visitor management and space bookings.

Q: I'm having trouble logging in. What should I do?

A: Double-check your login credentials first. If you're still locked out, use the 'Forgot Password' feature. If the mystery persists, reach out to our support team - they're wizards at sorting these things out.

Q: How do I register a visitor?

A: Navigate to the 'Visitors' section. Click on 'Create Visitors', fill in their details, and voila! Don’t worry, if they’re repeat visitors, our system will greet them with a warm “Welcome Back” to make them feel right at home.

Q: What's the deal with the "no current bookings" message?

A: Ah, the occasional hiccup! If you've made a booking but it's playing hide-and-seek, try refreshing your dashboard or logging out and back in. If it's still a game of hide without seek, our support team is on standby.

Q: Can I edit a visitor's details after they've been registered?

A: Absolutely! Just head to the 'Visitors' section, find the guest, and click on 'Edit'. It's like giving a digital haircut - snip and style as needed.

Q: How do I get notifications when a visitor checks in?

A: The system is set to automatically send text notifications upon guest check-in. Ensure you've set up your notifications in the 'Settings'. And yes, visitors also get a nifty message introducing them to the B-Line app. We're all about that techy welcome!

Q: Can I export visitor data?

A: You bet! In the visitor list, you'll see an 'Export Button'. Click it and choose your format. Whether you're team Excel or team CSV, we've got you covered.

Q: How can I book a space using the B-Line app?

A: Launch the app, go to the 'Spaces' section, and you’ll see available spaces. Click on your desired space, choose your time, and book away! It's like online shopping but for awesome spaces.

Q: What if I need to manage space availability and bookings?

A: For the more intricate details, use the B-Line portal. Navigate to 'Spaces', where you can view, modify, and manage all space-related bookings. It's where the magic happens!

Q: I've heard about this Kantech Access Control integration. What is it?

A: Oh, it's our shiny new feature! We've integrated with Kantech to make key creation and door control as smooth as butter. Think timed access functionalities and no more juggling between two systems to create keys.

Q: Where can I find more information and guides?

A: We’ve compiled a treasure trove of knowledge in our Knowledge Base. From getting started to troubleshooting issues, it's your go-to handbook.